+442080992757 info@komtekworld.com

Call Centres Benefit Your
Business and Employees

Using a hosted VoIP dialer system benefits everyone in your company, from
managers to sales agents. Here’s how:

Managers

By using our software to monitor campaign progress, managers can work more effectively. You will be able to make multiple adjustments for better results from your marketing campaigns.

Business owners

Once the hosted predictive phone dialler system is installed, business owners can spend less time overseeing calls and more time building up your business.

Agents

With a VoIP dialler, agents can spend less time on calls that aren’t important – such as no-answers – and more time providing on the calls that matter for increased sales.

Dialler managers

The hosted predictive phone dialler system for call centres makes it easy for managers to analyse what’s happening on customer calls in order to make improvements.

Dialer System Features

What else will you be getting when you opt for the hosted predictive phone dialer system for call centers? All of our packages come with these features.

VICIdial - Unrivalled Customer Support

The quality of the customer support provided by the VICIdial hosted predictive dialer phone system is top of the range. From the moment you place your order, you’ll receive the ultimate in care and attention to your needs.

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Strong Track Record

KomTek has a proven track record for delivering top quality VICIdial hosted predictive dialler systems.

With over 100 registered installations and 20,000+ downloads of VICIdial open source software in the last year alone, VICIdial’s track record is second to none.

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Free System Demo

See for yourself how easy the system is to use with a free demo that we can arrange for you. VICIdial has thousands of satisfied customers around the world – including ourselves and our clients.

VICIdial VOIP Dialler is Our Choice for Best in Class

We have lots of experience installing hosted predictive dialler systems, so we know what works and what doesn’t. VICIdial is our choice for its focus on continuous testing and improvement – making it the best VoIP system you can buy.

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Satisfied Customers

VICIdial has been providing top quality VoIP services for thousands of satisfied customers. Which is one of the reasons we’re delighted to use the system for our own services.

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The Ideal Solution

We’re delighted to be able to offer such a robust and effective solution for your VoIP requirements, safe in the knowledge that the ongoing improvements that are made to the system will provide everything you need for years into the future.

Fantastic Range of Features

  • welcome announcement from your company
  • “Do Not Disturb” feature
  • Caller ID
  • Call breakout capacities
  • Free voicemail for each handset
  • Regulates incoming calls
  • Integrates with CRM and Outlook
  • Auto attendants provided
  • Voicemail to Email transfer capabilities
  • Provides music on-hold
  • Dedicated Account Manager
  • Forwards and diverts calls for free
  • Site-to-site and internal calls are free
  • Transfers numbers from your current system, so you can keep your numbers
  • Capable of call pickup and call transfer
  • Free Web portal system for you to use
  • Can function as an ABD for inbound calls

A Full Range of Corporate Features

Our business VOIP service offers the kind of functionality that corporates expect, but small businesses often don’t think they’ll be able to afford.
Take a look through the features we include as standard and compare with your current system to see if you’re missing out.

VICIhost is able to integrate with a range of other well-known CRM systems, to provide you with an all-in-one that is tied into the back-end of your client management systems. Here are some:

  • LessAnnoyingCRM
  • Zendesk
  • Salesforce.com
  • Zoho
  • Vtiger
  • Pipedrive
  • Insightly
  • Teamsupport

We can assist you in integration with your CRM systems as little or as much as you require.

VICIdial is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well.

The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer.

There are currently over 4,000 installations of VICIDIAL in production in over 100 countries around the world, several with over 300 agent seats and many with multiple locations.

With the flexibility of VICIdial, your agents can work from almost anywhere they want. As long as they have a computer, a phone or headset and they an internet connection, agents can work from a central call centre or even at home. We have customers that have hundreds of home-based agents all on the same cluster of VICIhost.

We provide our VICIhost call services to agents from lots of countries globally on five different continents.

On a single VICIhost contact centre cluster, you can have from five to five hundred agents. The VICIhost platform has in-built failover, redundancy and load balancing.

We also provide exceptional encryption of data to ensure the safety of your data, irrespective of where your agents are.

Managers and supervisors can access instantaneous reports that indicate the agents’ status and the calls in the system. These reports also indicate the sum of unique calls so far for the day for disposition status of the agent such as DNCs or SALES. You are also allowed to restrict what is visible on the instantaneous reports to only be a single group of users or a single campaign.

As a supervisor you are allowed to select and listen to the conversation of an agent, whisper only to a specific agent or barge into the conversation of you wish. Supervisors can also change the incoming lines that have been assigned to an agent in real-time from the instantaneous(real-time) reports.

Let your agents handle inbound and outbound phone calls as well as inbound email and website customer chat all together in the same web-based agent interface. VICIdial was built with blended contact handling in mind, so no need to have agents log out to change from inbound to outbound, and no need for a second application for email handling or customer chatting on websites. Everything is handled in the same agent screen.

With Skills-based routing and Agent Ranking, you can have calls and emails go to the agents that can handle them the most efficiently for their skill set.

Queue Prioritization allows you to send the more important calls to agents first.

You can also have your agents handling outbound calls when the inbound call load is low.

The Hosted Predictive Phone Dialer System for Call Centres

Take your organisation’s communications to a higher level with the unique hosted predictive phone dialler system for call centres – from KomTek World and VICIdial.

By incorporating a host of cutting-edge features optimised for business use, you will be able to effectively manage all in and outbound calls for your organisation in a manner that is simple and hassle-free. Whether running a large or a small operation, you can take advantage of such features as Automated Call Distributor (ACD) Queues, unlimited call agents, real-time queue monitoring and statistics, and much more.

Depending on the nature of your organisation, your call campaigns can be enhanced with additional measures using the powerful VICIdial hosted predictive phone dialler system for call centres, thereby streamlining the efficiency of your working day and enabling you to operate with the utmost effectiveness.

Don’t just take our word for how good we are

  • Umar Ahmed

    We looked at several other VOIP solutions and KomTek always came out on top.
    Very easy process to get signed up! Faultless call quality, array of call features and value for money calling bundle.

  • Michael Hughes

    Second-to-none level of support – always answering the phone, and explained solutions in a no-nonsense fashion. So far the best solution we have encountered!

  • Jenifer Gibson

    Operating the business from home and also being the only staff things can get challenging especially when I have to leave the office un-attended. KomTek resolved this issue with their softphone app, so now my customers can reach me on my mobile app at no further costs

  • Charles Buckley

    We increased our outbound calling records by more than double through their click to dial feature. Technical issues are resolved swiftly, can’t be happier.

  • Shamim Ahmed

    We were having issues with BT and integration with our online cab management system. Thanks to KomTek technical expertise these were quickly resolved. I have been with them for four years and have been recommending them since.

  • Mike Coker

    We have made many changes to our PBX system, adding users, changing our dial plans and voicemails. We have always found KomTek Support to be efficient and eager to deal with all our changes.

  • Kevin Dyer

    Due to our expansion we have had to move offices a few times, luckily being on cloud meant we are not restricted to the BT exchange and have always managed to take our number with us. KomTek ensured there is no downtime, I am very impressed with their project management skills.

  • Nicholas Cheshire

    I was apprehensive about using a VoIP system, I called KomTek and found the gentleman amazingly refreshing! He explained everything from start to finish and help me to set up the whole system to get my business working. The tech guys are also fantastic.

  • Usman Ahmed

    We operate from multiple offices, when customers were calling in, it was often a problem transferring calls between the offices. KomTek VoIP system resolved this by bringing in all the handset under one cloud solution. This made transferring calls seamless.

  • Zairab Zabeer

    We have been using KomTek PBX systems for 4 years. Growing from 2 partners to now over 34. We run a multiple office operations, transferring calls between sites as well as having the one receptionist managing all our incoming calls. Our Account Managers regularly travelling from London, a rare service in this industry. Highly recommended.

  • Liz Ejemole

    We really don’t understand IT or VoIP, but our Account Manager is very patient and has resolved many issues often not related to KomTek PBX. Nonetheless he has always supported us, God bless!

  • Chris Clancey

    I knew very little about KomTek apart from their website, but from my calculations of looking at our current bills etc, I saw that they were definitely one of the cheapest I could find. We picked the best product for our needs and ended up saving ourselves anywhere between £70-100/month.

Try our Effective Call Centre Software Now

Inclusive VICIdial Package – Dialler, Calls & Support

 

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