Dashboard

Expand your business without disrupting the communication system, our PBX can handle up to 10,000 users on the same account.

Ring Group

Multiple phones ring on the same number so anyone in the group can answer it (and, with KomTek Cloud Service, the group members don’t even need to be on the same site). You can set it up to ring the phones in the group in sequence or all at once.

DIDs (Phone Numbers)

Direct Inward Dialing (DID), have a block or single telephone number for calling into your companies private branch exchange (PBX) system.

Using DID, you can offer individual phone numbers for each person or workstation within your company without requiring a physical line into the PBX for each possible connection.

Call Reports

View live call stats across users and sites. Analyse costs and duration. See your most popular destinations and which operators are receiving most of the calls, how many calls each of your phone lines are receiving and when your peak periods and days are.

Virtual Receptionist (IVR)

Auto-Attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist.

Call Queueing

When a new incoming call arrives, it is assigned a position in the queue. The callers hear announcements about number of callers ahead of them in the queue and the estimated waiting time. After that, the specified “music on hold” is played, and callers are updated about their current positions in the queue and the estimated wait time.

The priority order in which agents receive calls can also be pre – programmed at DDI level. You can manage staffing levels by setting queue limits and pre programme the times, days and dates that staff receive calls.

Configurable Business Hours

Activate your office opening hours, have calls routed to voicemail or to other destination like call centres and mobile automatically during closing hours.

Call Recording

This page is only active if your provider has enabled the Call Recording feature for you. With the help of this feature, the users of IP Centrex services can record their phone conversations for later playback. On the Call Logs page you can view a list of recorded calls, listen to recordings and filter them for / from a certain period.

Depending on your needs, you may activate / deactivate Call Recording by selecting or clearing the check-box on the top.

Conferences

On the Conferences page you can create and manage your conferences (virtual conference rooms). Schedule time and date of conferences, invite multiple participants with secure pin access.